Refunds & Returns Policy

The Kawaii Fair (“we” and “us”) is the operator of ( (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping Costs are currently free, worldwide, for every order.

3. Returns

3.1 Return Due To Change Of Mind

The Kawaii Fair will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in re-sellable condition. Return shipping will be paid at the customers’ expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase or as a refund. We will notify you once this has been completed through email.

3.2 Warranty Returns

The Kawaii Fair will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim. Upon return receipt of items for a warranty claim, you can expect The Kawaii Fair to process your warranty claim within 7 days. Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit time Internationally

Generally, orders shipped internationally depending on your location are in transit for 10 – 28 days. This varies depending on your location. If your package has taken over the expected shipping time to arrive, we will look into this and talk to our shipping supplier. If you have still not received your package after 60 days, you will be eligible for a full refund. Contact [email protected] if you have any concerns.

4.2 Dispatch Time

Orders are usually dispatched within 2-5 business days of payment of the order. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address

For the change of delivery address requests, we are able to change the address within one hour of your purchase. After one hour we will usually not be able to change the address, however, please contact us at [email protected] and we will try our best to help.

4.4 P.O. Box Shipping

The Kawaii Fair will not ship to P.O. box addresses. We are unable to offer courier services to these locations.

4.5 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.6 Items Out Of Stock

If for some reason an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock, or ask if you want a replacement item.

4.7 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made
available by the shipping provider. Tracking links can take  3-10 days after shipping to register in the system.

6. Parcels Damaged In Transit

If you find a parcel or items inside are damaged in-transit, if possible, please if possible take pictures of the parcel being delivered and/or items and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.

8. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

8.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

8.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

9. Customer service

For all customer service inquiries, please email us at [email protected]